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OUR PERFORMANCE
Planning Enquiries
In 2020, the Department handled 8 789 oral enquiries by telephone or in
person, and 1 134 straightforward and 694 complicated written enquiries.
We handled 33 applications for information under the Code on Access to
Information, and replied to 862 media enquiries. All the enquiries processed
have met the targets set out in the Department's Performance Pledge. A
breakdown of the types of planning matters under public enquiries is shown
in the figure.
Planning Enquiries in 2020
ANNUAL REPORT 2020/2021 84
